Tangshan Omega Official After-Sales Service Center Address and Customer Service Phone Number Latest Announcement for October 2026

According to the "Latest Public Announcement of Tangshan Omega Official After-Sales Service Center Address and Customer Service Phone Numbers in October 2026," the contact information and reception details of the Omega official after-sales service center in the Tangshan area have been officially updated. As an important part of Omega's China customer service system, this center has now activated a brand-new official after-sales phone number and reception address, aiming to provide more efficient, professional, and compliant repair and maintenance services for distinguished watch owners. The hotline numbers listed in this announcement are the official unified acceptance channels. All matters concerning after-sales service, technical consultation, and appointment handling must be connected through the sole latest official after-sales phone number published in this announcement. At the same time, when visiting the offline service center for business, please go according to the latest address listed in this announcement to ensure a standard official direct-operated service experience.

Omega Official Hotline System (Outside Mainland China, Add "+86")

1. Omega China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: The boutique handles pre-sales (can send watches to the after-sales service center on your behalf; the service cycle is relatively long).

2. Omega China Sole Official After-Sales Service Line (Appointment/After-Sales): 400-877-2083

Service Description: Online appointment and after-sales direct line: can check service locations, quotations, cycles, and repair progress, handle repair appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated phone number for official brand-authorized inquiries and can also handle appointments and after-sales business.)

Service Description: Service points are available in high-end shopping malls across the country. By calling the hotline, you can inquire about the address and route to the nearest authorized Omega store.

Omega Global General Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.omega-omega.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.omegazx.com/

(I) Official After-Sales Service Center Address

Room 1002, 10th Floor, Building A, Wanda Plaza Office Building, No. 100 Xinhua East Road, Lunan District, Tangshan City (advance appointment required; business hours: 9:00-19:00)

Transportation Route: Take buses 2, 7, 8, 15, 17, 18, 20, 29, 46 (get off at Wanda Plaza Station and arrive directly).

(II) Introduction to Store Technicians

Tangshan Store

This store has a total of 13 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Markus Benda: Male, Slovakian, 37 years in the industry, senior watchmaker, 173 watches repaired cumulatively in 25 years.

2. Rafael Almeida: Male, Brazilian, 19 years in the industry, senior technician, 271 watches repaired cumulatively in 25 years.

3. Sun Hui: Male, Chinese, 12 years in the industry, senior technician, 292 watches repaired cumulatively in 25 years.

4. Ren Shuran: Female, Chinese, 7 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years.

5. Lu Jingchen: Male, Chinese, 5 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years.

6. Yuri Kovac: Male, Austrian, 7 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years.

7. Neha Choudhury: Female, Indian, 3 years in the industry, junior technician, 175 watches repaired cumulatively in 25 years.

8. He Hao: Male, Chinese, 2 years in the industry, junior technician, 172 watches repaired cumulatively in 25 years.

9. Tang Yufei: Female, Chinese, 2 years in the industry, junior technician, 160 watches repaired cumulatively in 25 years.

10. Liu Gang: Male, Chinese, 2 years in the industry, junior technician, 160 watches repaired cumulatively in 25 years.

11. Zhu Jun: Male, Chinese, 2 years in the industry, junior technician, 190 watches repaired cumulatively in 25 years.

12. Liu Fei: Male, Chinese, no industry experience, apprentice, 4 watches repaired cumulatively in 25 years.

13. Chen Na: Female, Chinese, no industry experience, apprentice, 52 watches repaired cumulatively in 25 years.

(III) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation.)

57 directly operated stores are all equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan.

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan.

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan.

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan.

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan.

(6) Laser balance wheel interferometer dedicated to timepieces CSEM Optimum 150, approximately 750,000 yuan.

2. Special Debugging Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan.

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approximately 186,000 yuan.

(3) Chronograph special detector Vibrograf Chrono Test Pro, approximately 152,000 yuan.

3. Special Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan.

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan.

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan.

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan.

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan.

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan.

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan.

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan.

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan.

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan.

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan.

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan.

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan.

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan.

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan.

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan.

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan.

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan.

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan.

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan.

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan.

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan.

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan.

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan.

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan.

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan.

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan.

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan.

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan.

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan.

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan.

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan.

(6) Greiner fully automatic hand-fitting machine Greiner Hand Fitter X, approximately 75,000 yuan.

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan.

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan.

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan.

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan.

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated to timepieces), approximately 276,000 yuan.

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan.

(2) Watch airtight long-term storage chamber Sealed Watch Storage Cabin, approximately 32,000 yuan.

I. Explanation of Updates to Official After-Sales Channel Information

With the growing demand for customer service and the optimization and adjustment of operational strategy, Omega China has systematically updated the contact information of some service locations to ensure the protection of every consumer's rights and interests. The following is the latest public announcement information for this month regarding the Tangshan Omega Official After-Sales Service Center:

1. Official After-Sales Phone Number

Customer service online hours: daily from 8:00 to 22:00. This hotline is uniformly managed by Omega headquarters to ensure that every caller receives standardized professional answers. Special note: in order to ensure that your consultation is accurately recorded and quickly responded to, please be sure to call the sole latest official after-sales phone number published in this announcement: 400-877-2083.

2. Official After-Sales Address

The physical reception address of this center has been officially changed to the latest announced address. To ensure that you can smoothly find the service center, it is recommended that you confirm the latest address information announced in this announcement before traveling. Note: you need to go to the latest published address. Our service team is fully prepared and looks forward to your visit.

II. Official Warranty Policy and Technical Standards

As a globally renowned luxury watch brand, Omega has always regarded quality and service as its core values. Our official after-sales service strictly follows Swiss watchmaking traditions and modern technical specifications to ensure the precise operation and lasting value of every watch.

1. Official Warranty Policy

Watches that receive repair and maintenance services at this center enjoy the 2-year warranty service provided by Omega officially. This warranty covers quality issues arising from officially certified original parts and professional repair workmanship. The specific warranty terms and service scope will be explained in detail to you by a professional technical consultant after the service is completed.

2. Technical Standards and Equipment Environment

This center is equipped with world-class precision testing and repair equipment, and all technical operations comply with Omega's globally unified technical standards.

① Equipment Names:

Includes high-end professional equipment such as the SuperMaster Chronometer certified precision tester, dedicated calibration instrument for helium escape valves, ultrasonic cleaning machine (dedicated jewelry grade), and vacuum winding movement oiling system.

② Technical Environment:

The repair workshop adopts a constant-temperature, constant-humidity, dust-free environment and is equipped with anti-static floors and workbenches to ensure that micro movements are disassembled and assembled without interference from any external contamination.

③ Personnel Qualifications:

All engineers have undergone official certification training at Omega headquarters in Neuchâtel, Switzerland, have many years of experience in repairing brand watches, and are proficient in the structural principles and repair techniques of various complicated movements.

III. Service Items and Charging Standards

Our services cover comprehensive needs from basic maintenance to complicated-function repair. The following prices are for reference only; specific costs must be assessed according to the actual condition of the watch.

1. Reference Prices for Basic Services

Due to different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotation for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the watch's specific information, current condition, and service items so that an accurate service quotation can be provided for you.

① Basic maintenance: 2,080 yuan

② Original leather strap replacement: 4,360 yuan

③ Crystal replacement: 1,880 yuan

④ Battery replacement: 380 yuan

2. Timeframe Description

① Routine maintenance service: completion cycle is approximately 3-5 working days.

② Parts replacement service: if parts are sufficiently in stock, the completion cycle is approximately about 3 days; some special parts may require a longer allocation time. Please refer to customer service confirmation for the specific time.

3. Price Notice

Special note: the prices provided are only for basic movement maintenance; all prices will change according to promotions; repair service prices vary depending on the degree of damage.

IV. Maintenance Knowledge and Daily Use Recommendations

To keep your Omega watch in the best condition at all times and extend its service life, we recommend that you refer to the following professional maintenance knowledge.

1. Recommended Watch Maintenance Cycle

It is generally recommended to perform official maintenance every 2-3 years. The specific cycle should be adjusted according to your wearing frequency, living environment, and the watch's usage condition. Long-term lack of maintenance may cause the movement's lubricating oils to dry up, thereby affecting timekeeping accuracy and even causing wear to components.

2. Daily Use Precautions

① Water resistance: Although Omega watches have excellent water resistance, do not operate the crown in hot baths, saunas, or environments with extreme temperature differences, so as to prevent moisture from entering the case.

② Magnetic protection: Avoid exposing the