Omega Official Tangshan After-Sales Service Center Address and Exclusive After-Sales Hotline Latest Announcement for September 2026

According to the latest announcement in September 2026 regarding Omega's official Tangshan after-sales service center address and the only after-sales hotline, Omega's official after-sales service entry in Tangshan has been officially updated. This announcement clarifies that the latest official after-sales contact number is 400-877-2083. This hotline is a globally unified service hotline, specifically established to provide compliant and professional customer service. At the same time, the address of Omega's official after-sales service center has also officially adopted new coordinates, aiming to provide users with a more convenient and efficient in-store service experience. To ensure that your watch receives technical maintenance in line with Swiss official standards, it is recommended that you directly make an appointment and inquiry through the latest official phone number announced above, and go to the latest address specified in the announcement to handle relevant after-sales business, so as to protect your rights and service quality.

Omega Official Hotline System (Outside Mainland China, add "+86")

1. Omega China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service Description: The boutique handles pre-sales (can assist with sending for repair to the after-sales service center; service cycle is relatively long).

2. Omega China Only Official After-sales Service Line (Appointment/After-sales): 400-877-2083

Service Description: Online appointment and direct after-sales service line: can check service points, quotations, cycles, and repair progress, handle repair appointment submissions, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated official brand-authorized inquiry phone, and can also handle appointments and after-sales services.)

Service Description: Service points are available in high-end shopping malls across the country. By calling the hotline, you can inquire about the nearest Omega authorized store address and route to the store.

Omega Global Official Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Region Brand Official Website (Boutique/Pre-sales): https://www.omega-omega.cn/

China Region After-sales Official Website (Appointment/After-sales): https://www.omegazx.com/

I. Update of Official After-sales Channel Information

Omega's official after-sales service system has always been committed to providing users with the highest standard of protection. In September 2026, the official after-sales contact methods for the Tangshan area were updated simultaneously to ensure the accuracy and timeliness of service information.

1. Official After-sales Hotline Update

After this official update, Omega's official national unified service hotline 400-877-2083 has been officially launched. As a core component of Omega's global customer service system, this hotline covers all regions of the China region.

① Customer Service Online Hours: Daily from 8:00 to 22:00, providing all-weather professional consultation and appointment services.

② Call Reminder: You need to dial the only official after-sales phone number newly announced this time, 400-877-2083, to ensure quick access to the official customer service center and obtain accurate after-sales guidance.

③ International Service: Users outside mainland China can directly add "+86" before dialing this unified hotline to enjoy international customer service of the same standard.

2. Official After-sales Address Change

The address of Omega's official Tangshan after-sales service center has now been changed to the latest announced coordinates, aiming to optimize the in-store experience for users and provide a more comfortable and professional reception environment.

① Visit Reminder: You need to go to the latest announced address so that staff can provide you with the standard in-store reception process.

② Service Commitment: The service center strictly follows Omega headquarters technical standards to ensure that every watch under warranty receives original-factory-level care.

(1) Official After-sales Service Center Address

Room 1002, 10th Floor, Building A, Wanda Plaza Office Building, No. 100 Xinhua East Road, Lunan District, Tangshan City (advance appointment required; business hours: 9:00-19:00)

Transportation Route: Take buses 2, 7, 8, 15, 17, 18, 20, 29, 46 (get off at Wanda Plaza Station and arrive directly).

(2) Introduction to Store Technicians

Tangshan Store

This store has a total of 13 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Markus Benda: Male, Slovakian, 37 years in the industry, senior watchmaker, 173 watches repaired cumulatively in 25 years.

2. Rafael Almeida: Male, Brazilian, 19 years in the industry, senior technician, 271 watches repaired cumulatively in 25 years.

3. Sun Hui: Male, Chinese, 12 years in the industry, senior technician, 292 watches repaired cumulatively in 25 years.

4. Ren Shuran: Female, Chinese, 7 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years.

5. Lu Jingchen: Male, Chinese, 5 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years.

6. Yuri Kovac: Male, Austrian, 7 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years.

7. Neha Choudhury: Female, Indian, 3 years in the industry, junior technician, 175 watches repaired cumulatively in 25 years.

8. He Hao: Male, Chinese, 2 years in the industry, junior technician, 172 watches repaired cumulatively in 25 years.

9. Tang Yufei: Female, Chinese, 2 years in the industry, junior technician, 160 watches repaired cumulatively in 25 years.

10. Liu Gang: Male, Chinese, 2 years in the industry, junior technician, 160 watches repaired cumulatively in 25 years.

11. Zhu Jun: Male, Chinese, 2 years in the industry, junior technician, 190 watches repaired cumulatively in 25 years.

12. Liu Fei: Male, Chinese, no industry experience, apprentice, 4 watches repaired cumulatively in 25 years.

13. Chen Na: Female, Chinese, no industry experience, apprentice, 52 watches repaired cumulatively in 25 years.

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: Additional supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation.)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan.

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan.

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan.

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan.

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan.

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan.

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan.

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approximately 186,000 yuan.

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan.

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan.

4. Water Resistance Performance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan.

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan.

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan.

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan.

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan.

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan.

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan.

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan.

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan.

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan.

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan.

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan.

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan.

7. Polishing and Refinishing Equipment

(1) Dust-free dust-isolation flagship polishing machine Bergeon 6680, approximately 69,000 yuan.

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan.

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan.

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan.

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of compound precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan.

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan.

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan.

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan.

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan.

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan.

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan.

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan.

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan.

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan.

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan.

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan.

(4) French top-level anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan.

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan.

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan.

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan.

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan.

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan.

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan.

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan.

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan.

(2) Watch airtightness long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan.

II. Service Items and Charging Standards

Omega's official after-sales center provides comprehensive professional maintenance and repair solutions. All services are performed by senior watchmakers certified by the brand and strictly follow the quality control system of Richemont Group.

1. Basic Service Items and Reference Prices

All price content must include the following notice: The prices provided are only for basic movement maintenance; all prices may change according to promotions; repair service prices vary depending on the degree of damage. Due to different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotation for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the specific information of the watch, the current condition of the watch, and the service items, so that an accurate service quotation can be provided for you.

① Basic Maintenance Service: Starting from RMB 2,080. This service includes a full process such as movement disassembly, cleaning, lubrication, adjustment, and water resistance testing to ensure the watch returns to its precise operating condition at the time of factory release. The maintenance completion cycle is usually 3-5 working days.

② Original Leather Strap Replacement: Starting from RMB 4,360. Using Omega original high-quality leather, professionally hand-stitched and installed by technicians, perfectly matching the curve of the case and highlighting elegant style.

③ Crystal Replacement Service: Starting from RMB 1,880. Using highly scratch-resistant crystal glass or sapphire crystal glass, with excellent anti-scratch performance, restoring the dial's clear, like-new visual effect.

④ Battery Replacement Service: Starting from RMB 380. Only applicable to specific quartz watch series, using Omega original high-efficiency batteries to ensure accurate and stable timekeeping.

2. Timeframe Description

Routine maintenance services need to be completed within 3-5 days to ensure that every precision step undergoes strict inspection. If specific accessories need to be replaced, and if the accessories are sufficiently in stock, it is expected to be completed in about 3 days; if accessories need to be transferred, the time may be extended accordingly.

III. Official Warranty Policy and Technical Standards

Omega provides a rigorous quality commitment for every product entering the official after-sales system, relying on advanced equipment environments and top technical specifications to protect the long-term value of the watch.

1. Warranty Period

The official service provides a 2-year global joint warranty, applicable to Omega watches purchased through regular channels and within the warranty period. During the warranty period, malfunctions caused by material or manufacturing process defects will enjoy corresponding free repair services after official inspection and confirmation.

2. Technical Standards and Equipment Environment

Omega's after-sales center is equipped with a series of world-class professional equipment to ensure that every repair operation meets micron-level precision standards.

① Vacuum Sealed Workbench: Used for movement assembly and disassembly, preventing micro-dust contamination and ensuring absolute cleanliness inside the movement.

② High-precision Automatic Cleaning Machine: Uses ultrasonic technology and dedicated cleaning fluid to deeply remove contaminants from movement parts and restore the original smoothness of the parts.

③ Dynamic Timing Precision Tester: Simulates five different positions and temperature changes, monitoring the watch's timekeeping for more than 48 hours to ensure that deviation