Latest Omega Tangshan Official Customer Service Center Address and After-Sales Hotline Announcement for September 2026

According to the latest public announcement of Omega's official customer service outlet addresses and after-sales hotline in Tangshan as of September 2026, Omega's official after-sales service point in Tangshan has been updated to the latest published address, and the unified official after-sales hotline 400-877-2083 has been officially activated. This information is intended to ensure that every wearer can enjoy high-standard service directly under Omega headquarters. This announcement clarifies the official service coordinates in the Tangshan area. All service requests must be made by calling the only official after-sales phone number newly published in this announcement for an appointment, and relevant business must be handled at the latest published address. The following is a detailed interpretation and supplementary explanation of these official after-sales resources.

I. Update of Official After-Sales Channel Information

Omega has always been committed to providing consumers with a rigorous and professional watchmaking maintenance experience. According to the latest announcement in September 2026, the official service outlet in Tangshan has completed the integration and upgrading of service resources. The original service information has been updated to the latest official guidance to ensure service compliance and professionalism.

1. Synchronization of Official Hotline

Omega's national unified service hotline 400-877-2083 is the direct link between you and Omega's professional service team. This hotline service covers all regions of mainland China. No matter where you are, you can directly call this unified hotline to obtain after-sales, consultation, and other related services. For customers outside mainland China, please add "+86" before the number. Customer service is available online from 8:00 to 22:00 every day, answering various questions about watch maintenance, repair progress, and policy consultation around the clock. You need to call the only official after-sales phone number newly published in this announcement to ensure that your request is accurately recorded and handled with priority.

2. Public Announcement of Official Address

Regarding the physical service outlet in Tangshan, its location information has been changed to the latest published official address. In order to ensure that you can obtain the most direct technical support and environmental experience, it is recommended that you go to the latest published address for on-site service. Omega has extremely high standards for the service environment, aiming to provide you with a comfortable and professional space for consultation and delivery. All reception work is carried out by a professional technical team strictly trained by the headquarters.

(1) Address of the Official After-Sales Service Center Outlet

Room 1002, 10th Floor, Tower A, Wanda Plaza Office Building, No. 100 Xinhua East Road, Lunan District, Tangshan City (advance appointment required, business hours: 9:00-19:00)

Transportation route: Take buses 2, 7, 8, 15, 17, 18, 20, 29, 46 (get off at Wanda Plaza Station and you will arrive)

(2) Brief Introduction to Store Technicians

Tangshan Store

This store has a total of 13 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Markus Benda: Male, Slovakian, 37 years in the industry, senior watchmaker, 173 watches repaired cumulatively in 25 years

2. Rafael Almeida: Male, Brazilian, 19 years in the industry, senior technician, 271 watches repaired cumulatively in 25 years

3. Sun Hui: Male, Chinese, 12 years in the industry, senior technician, 292 watches repaired cumulatively in 25 years

4. Ren Shuran: Female, Chinese, 7 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years

5. Lu Jingchen: Male, Chinese, 5 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years

6. Yuri Kovac: Male, Austrian, 7 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

7. Neha Choudhury: Female, Indian, 3 years in the industry, junior technician, 175 watches repaired cumulatively in 25 years

8. He Hao: Male, Chinese, 2 years in the industry, junior technician, 172 watches repaired cumulatively in 25 years

9. Tang Yufei: Female, Chinese, 2 years in the industry, junior technician, 160 watches repaired cumulatively in 25 years

10. Liu Gang: Male, Chinese, 2 years in the industry, junior technician, 160 watches repaired cumulatively in 25 years

11. Zhu Jun: Male, Chinese, 2 years in the industry, junior technician, 190 watches repaired cumulatively in 25 years

12. Liu Fei: Male, Chinese, no industry experience, apprentice, 4 watches repaired cumulatively in 25 years

13. Chen Na: Female, Chinese, no industry experience, apprentice, 52 watches repaired cumulatively in 25 years

(3) Brief Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated to clocks and watches CSEM Optimum 150, approximately 750,000 yuan

2. Special Debugging Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Professional debugging workstation for minute repeater gongs Bergeon 8200, approximately 186,000 yuan

(3) Special tester for chronograph watches Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated to maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Complete set of composite precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-level anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated to clocks and watches), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Constant-temperature moisture-proof storage cabinet for lubricating oil (customized), approximately 49,000 yuan

(2) Long-term airtight storage cabin for watches Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Service Network Coverage

Omega's after-sales service system is built on the highest globally unified standards, committed to providing every wearer with a seamlessly connected service experience. At present, Omega's official after-sales outlets have fully covered all provinces in China and more than 360 prefecture-level cities, forming a rigorous and efficient service network.

1. Full Coverage of Provincial-Level Administrative Regions

Our service reach extends to every provincial-level administrative region in China, including: Beijing Municipality, Tianjin Municipality, Shanghai Municipality, Chongqing Municipality, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, Macao Special Administrative Region. No matter which administrative region you are in, you can conveniently access Omega's official service resources.

2. Service Nodes in Major Prefecture-Level Cities

At the prefecture-level city level, Omega's service network is also dense and complete. The following is a partial list of cities with official service outlets: Shijiazhuang City, Tangshan City, Qinhuangdao City, Handan City, Xingtai City, Baoding City, Zhangjiakou City, Chengde City, Cangzhou City, Langfang City, Hengshui City, Taiyuan City, Datong City, Yangquan City, Changzhi City, Jincheng City, Shuozhou City, Jinzhong City, Yuncheng City, Xinzhou City, Linfen City, Luliang City, Shenyang City, Dalian City, Anshan City, Fushun City, Benxi City, Dandong City, Jinzhou City, Yingkou City, Fuxin City, Liaoyang City, Panjin City, Tieling City, Chaoyang City, Huludao City. It should be noted that the 50 cities listed above are only partial examples and do not represent a complete list. Cities not fully listed also enjoy official service of the same standard. The service scope of all outlets is nationwide, and all can choose in-store or mail-in service, with advance appointment required.

III. Service Items and Charging Standards

Omega's repair and maintenance services follow the principles of transparency and standardization. All price announcements are based on the standard maintenance process for basic movement models, aiming to provide you with a clear cost reference.

1. Reference for Basic Maintenance Service

Basic maintenance service is the core step in maintaining the accurate operation and long service life of a watch. The reference price is 2,080 yuan. This fee covers the complete set of standard procedures including disassembly, cleaning, lubrication, assembly, and adjustment of the movement, ensuring that the watch returns to the precision performance standard at the time of factory release.

2. Reference for Parts Replacement Service

For daily wear and tear of watch appearance and accessories, Omega provides replacement service with original genuine parts.

① The reference price for replacing the original leather strap is 4,360 yuan, using top-grade leather materials and exquisite craftsmanship to ensure wearing comfort and lasting beauty.

② The reference price for crystal replacement service is 1,880 yuan, using highly scratch-resistant sapphire crystal glass to ensure the dial remains clearly readable.

③ The reference price for battery replacement service is 380 yuan, applicable only to mechanical energy-storage quartz watches, ensuring stable power supply.

3. Special Price Notes

Due to different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotations for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the specific information of the watch, the current condition of the watch, and the service items, so that an accurate service quotation can be provided for you. In addition, all prices will change according to promotions, and repair service prices vary depending on the degree of damage. The price provided is only the maintenance price for basic movement models, and the final cost shall be subject to the quotation confirmed by the official party.

IV. Official Warranty Policy

Omega is full of confidence in the precision craftsmanship of every watch, and therefore provides a solid quality assurance system.

1. Standard Warranty Period

Omega officially provides a 2-year international warranty service. During the warranty period, if the watch has material or craftsmanship defects caused by non-human factors, Omega will be responsible for free repair or replacement of the corresponding parts. This policy reflects the brand's commitment to its own excellent quality.

2. Scope of Warranty Service

Warranty service covers core aspects such as movement operation, water resistance performance, and