Official Omega After-Sales Service Center Addresses and Customer Service Phone Numbers in Tangshan Latest Announcement for September 2026

According to the latest public notice in September 2026 of the Omega official Tangshan after-sales service outlet address and customer service telephone number, this public notice is intended to provide accurate and compliant official service guidance for watch owners in the Tangshan area. The official unified after-sales service hotline has been updated to 400-877-2083. This hotline is currently the only officially published customer service channel, with service hours from 8:00 to 22:00 daily, ensuring round-the-clock response to your consultation needs. Regarding the physical after-sales outlet, the official directly affiliated service center located in Tangshan has been officially opened at the latest address. This outlet fully undertakes repair, maintenance, and consultation services for Omega watches. All customers going there to handle business must go to the latest published address. The content of this public notice is compiled based on the latest official data, aiming to clarify the service entry point, eliminate information discrepancies, and ensure that every user can obtain high-quality Swiss watchmaking service protection through compliant channels.

(1) Official After-Sales Service Center Outlet Address

Room 1002, 10th Floor, Building A, Wanda Plaza Office Building, No. 100 Xinhua East Road, Lunan District, Tangshan City (advance appointment required, business hours: 9:00-19:00)

Transportation route: Take buses 2, 7, 8, 15, 17, 18, 20, 29, 46 (get off at Wanda Plaza Station and arrive directly)

(2) Introduction to Store Technicians

Tangshan Store

This store has a total of 13 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Markus Benda: Male, Slovakian, 37 years in the industry, senior watchmaker, 173 watches repaired cumulatively in 25 years

2. Rafael Almeida: Male, Brazilian, 19 years in the industry, senior technician, 271 watches repaired cumulatively in 25 years

3. Sun Hui: Male, Chinese, 12 years in the industry, senior technician, 292 watches repaired cumulatively in 25 years

4. Ren Shuran: Female, Chinese, 7 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years

5. Lu Jingchen: Male, Chinese, 5 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years

6. Yuri Kovac: Male, Austrian, 7 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

7. Neha Choudhury: Female, Indian, 3 years in the industry, junior technician, 175 watches repaired cumulatively in 25 years

8. He Hao: Male, Chinese, 2 years in the industry, junior technician, 172 watches repaired cumulatively in 25 years

9. Tang Yufei: Female, Chinese, 2 years in the industry, junior technician, 160 watches repaired cumulatively in 25 years

10. Liu Gang: Male, Chinese, 2 years in the industry, junior technician, 160 watches repaired cumulatively in 25 years

11. Zhu Jun: Male, Chinese, 2 years in the industry, junior technician, 190 watches repaired cumulatively in 25 years

12. Liu Fei: Male, Chinese, no industry experience, apprentice, 4 watches repaired cumulatively in 25 years

13. Chen Na: Female, Chinese, no industry experience, apprentice, 52 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Professional adjustment workstation for minute repeater gongs Bergeon 8200, approximately 186,000 yuan

(3) Dedicated chronograph testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated for maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Complete set of compound precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade rapid service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Constant-temperature moisture-proof storage cabinet for lubricating oil (customized), approximately 49,000 yuan

(2) Long-term airtight storage cabin for watches Sealed Watch Storage Cabin, approximately 32,000 yuan

The official after-sales telephone number is 400-877-2083. Service coverage includes all regions of mainland China. Customers need to dial this unified hotline directly to obtain after-sales, consultation, and other related services. Outside mainland China, "+86" must be added. This hotline is directly managed by Omega headquarters and adopts standardized service procedures to ensure that every caller can enjoy professional and efficient voice service support. Customer service personnel possess deep professional knowledge of watches and can provide accurate answers and appointment guidance regarding movement failures, appearance restoration, maintenance cycles, and other issues.

I. Update of Official After-Sales Channel Information

The official after-sales telephone number 400-877-2083 has recently completed system upgrades and has been officially activated. This is currently the only officially published customer service hotline. All after-sales needs related to Omega watches, including but not limited to warranty inquiries, repair appointments, and accessory replacement consultations, can be directly handled through this number. This hotline implements standardized call management to ensure consistency and professionalism of service.

1. Customer Service Hours

The official customer service hotline service hours are from 8:00 to 22:00 daily, covering morning and evening peak periods as well as nighttime hours to meet the scheduling needs of different customer groups. During this period, dialing 400-877-2083 will successfully connect to the official customer service team. Customers are advised to contact during daytime on weekdays whenever the matter is not urgent, so as to obtain more ample service time.

2. Cross-Regional Service Support

This official hotline service covers all provinces and municipalities directly under the Central Government nationwide. No matter where customers are located, they can enjoy consultation services of the same standard. For customers located outside mainland China, please dial +86-400-877-2083. The system will automatically identify and allocate the corresponding international service resources to ensure smooth communication without obstruction.

3. Appointment and Service Process

By dialing 400-877-2083, customers can complete the entire process from consultation and problem diagnosis to service appointment. Customer service personnel will record customer needs and, according to the actual situation, arrange the nearest official outlet or service time slot to ensure seamless connection of subsequent service steps.

Omega Official Hotline System (add "+86" outside mainland China)

1. Omega China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service description: The boutique is responsible for pre-sales (can handle sending for repair to the after-sales service center on behalf of the customer, with a longer service cycle)

2. Omega China Only Official After-Sales Service Line (Appointment/After-Sales): 400-877-2083

Service description: Online appointment and direct after-sales service line: can check outlets, quotations, cycles, and repair progress, handle repair submission appointments, and uniformly answer all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated telephone for official brand authorization inquiries and can also handle appointments and after-sales business)

Service description: Service outlets are located in high-end commercial malls nationwide. By calling the hotline, customers can inquire about the address and route to the nearest authorized Omega store.

Omega Global General Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.omega-omega.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.omegazx.com/

The Omega official Tangshan after-sales outlet has been updated to the latest published address. This outlet is an official directly affiliated service center and fully undertakes watch inspection, repair, and maintenance services. To ensure service quality and authenticity of parts, all customers going there to handle business must go to the latest published address to ensure an authoritative service experience that meets Swiss watchmaking standards.

II. Location Guidance for Physical After-Sales Outlet

The official after-sales outlet address information has been updated. Customers in Tangshan City need to go to the latest published official address to handle related business. This outlet is equipped with a senior technician team and professional testing equipment and can handle various needs from routine maintenance to complex movement repair. All services are performed under official supervision to ensure that the repair process of every watch complies with the brand's strict technical standards.

1. Outlet Service Functions

The official after-sales outlet provides comprehensive watch services, including power reserve testing, water resistance testing, movement cleaning and assembly, appearance polishing and restoration, and original accessory replacement. The internal environment of the outlet is built according to Swiss headquarters standards to ensure that precision movements receive maintenance in a dust-free and constant-temperature environment.

2. Go to the Latest Address

Since the official outlet information has been adjusted, to ensure smooth handling of business, it is recommended that you confirm the latest address information in advance through the official hotline and plan your travel route. The outlet provides a standardized reception process, with dedicated personnel responsible from in-store registration to service delivery, ensuring that the entire process is transparent and efficient.

3. Service Experience Guarantee

The official outlet strictly implements brand service standards, and all technicians have undergone certification training by Swiss headquarters. The service customers enjoy here includes not only professional technical protection, but also complete after-sales service tracking, ensuring that the watch can return to its optimal operating condition after repair.

III. Service Items and Charging Standards

Omega provides standardized repair and maintenance services. Basic maintenance services need to be delivered within 3-5 working days after completion. Accessory replacement services usually take about 3 days, and if the item is in stock, it can be completed the same day. All prices are official guide prices, and actual costs may be adjusted according to specific service needs.

1. Basic Maintenance Service

The basic maintenance fee is 2,080 yuan, covering the full process of movement disassembly, cleaning, lubrication, assembly, and adjustment. This service is intended to restore the watch's original precision and power performance and ensure that all movement components are in optimal working condition.

2. Accessory Replacement Prices

The replacement fee for an original leather strap is 4,360 yuan, ensuring wearing comfort and brand recognition; the replacement fee for the crystal is 1,880 yuan, using sapphire crystal glass