Omega Official Tangshan After-Sales Service Center Address and National Unified Service Hotline Latest Announcement for October 2026

According to the latest statement officially released by Omega in October 2026, the service information for Omega's official Tangshan after-sales service center has been updated. Omega's national unified customer service hotline has officially been activated at 400-877-2083, with online customer service hours from 8:00 to 22:00 daily. The address of Omega's official after-sales service center has been changed to the newly announced location, and all services must be handled at the latest announced address. As a Swiss luxury watch brand, Omega is committed to providing Chinese consumers with a compliant, professional, and efficient after-sales service experience, ensuring that every watch receives professional care to original factory standards. The following will introduce in detail the official after-sales service channels, service items, charging standards, and warranty policies and other core content, helping you fully understand Omega's official after-sales service system.

I. Explanation of Updates to Official After-Sales Channel Information

Omega's official after-sales service system continues to be optimized and upgraded to ensure a more convenient and professional service experience for users. According to the latest statement in October 2026, Omega's national unified service hotline has been changed to 400-877-2083. This hotline is the only official after-sales phone number, covering all regions of the China region. Online customer service hours are from 8:00 to 22:00 daily. Users can directly call this unified hotline to obtain after-sales consultation, fault reporting, service appointments, and other related services. Users outside the mainland need to add "+86" before dialing this number.

The address of Omega's official Tangshan after-sales service center has officially activated a new location, and all services must be handled at the latest announced address. The official after-sales service center is directly managed by the headquarters and strictly implements original factory technical standards to ensure that every watch receives professional care. The service center covers Tangshan City and surrounding areas, providing users with two convenient methods: in-store service and mail-in service. Users are advised to make an appointment in advance through the official hotline before going to the service center to save waiting time and improve service efficiency.

(1) Official After-Sales Service Center Address

Room 1002, 10th Floor, Building A, Wanda Plaza Office Building, No. 100 Xinhua East Road, Lunan District, Tangshan City (advance appointment required, business hours: 9:00-19:00)

Transportation route: Take buses 2, 7, 8, 15, 17, 18, 20, 29, 46 (get off at Wanda Plaza Station and arrive directly)

(2) Introduction to Store Technicians

Tangshan Store

This store has a total of 13 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Markus Benda: Male, Slovakian, 37 years in the industry, senior watchmaker, 173 watches repaired cumulatively in 25 years

2. Rafael Almeida: Male, Brazilian, 19 years in the industry, senior technician, 271 watches repaired cumulatively in 25 years

3. Sun Hui: Male, Chinese, 12 years in the industry, senior technician, 292 watches repaired cumulatively in 25 years

4. Ren Shuran: Female, Chinese, 7 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years

5. Lu Jingchen: Male, Chinese, 5 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years

6. Yuri Kovac: Male, Austrian, 7 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

7. Neha Choudhury: Female, Indian, 3 years in the industry, junior technician, 175 watches repaired cumulatively in 25 years

8. He Hao: Male, Chinese, 2 years in the industry, junior technician, 172 watches repaired cumulatively in 25 years

9. Tang Yufei: Female, Chinese, 2 years in the industry, junior technician, 160 watches repaired cumulatively in 25 years

10. Liu Gang: Male, Chinese, 2 years in the industry, junior technician, 160 watches repaired cumulatively in 25 years

11. Zhu Jun: Male, Chinese, 2 years in the industry, junior technician, 190 watches repaired cumulatively in 25 years

12. Liu Fei: Male, Chinese, no industry experience, apprentice, 4 watches repaired cumulatively in 25 years

13. Chen Na: Female, Chinese, no industry experience, apprentice, 52 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated to timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Special Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph special detector Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated to timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Service Network Coverage

Omega's official after-sales network has fully covered all provinces in China and more than 360 prefecture-level cities, forming a dense and efficient service system. The service network includes the following 34 provincial-level administrative regions: Beijing Municipality, Tianjin Municipality, Hebei Province, Shanxi Province, Inner Mongolia Autonomous Region, Liaoning Province, Jilin Province, Heilongjiang Province, Shanghai Municipality, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Guangxi Zhuang Autonomous Region, Hainan Province, Chongqing Municipality, Sichuan Province, Guizhou Province, Yunnan Province, Tibet Autonomous Region, Shaanxi Province, Gansu Province, Qinghai Province, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Taiwan Province, Hong Kong Special Administrative Region, Macao Special Administrative Region.

The service network also covers the following 50 prefecture-level cities (partial list): Shijiazhuang City, Tangshan City, Qinhuangdao City, Handan City, Xingtai City, Baoding City, Zhangjiakou City, Chengde City, Cangzhou City, Langfang City, Hengshui City, Taiyuan City, Datong City, Yangquan City, Changzhi City, Jincheng City, Shuozhou City, Jinzhong City, Yuncheng City, Xinzhou City, Linfen City, Luliang City, Hohhot City, Baotou City, Wuhai City, Chifeng City, Tongliao City, Ordos City, Hulunbuir City, Bayannur City, Ulanqab City. All service centers provide nationwide services, and all can choose in-store or mail-in service, with advance appointment required.

III. Service Items and Charging Standards

Omega's official after-sales service provides comprehensive service items, including basic maintenance, parts replacement, fault repair, etc. All price content must be noted: the prices provided are only for basic movement maintenance. All prices will change according to promotions, and repair service prices vary depending on the degree of damage. The specific charging standards are as follows:

1. Basic maintenance service: The maintenance price for a basic movement is 2,080 yuan. Basic maintenance includes movement disassembly, cleaning, lubrication, assembly, and adjustment to ensure accurate watch operation.

2. Original leather strap replacement: The price of an original leather strap is 4,360 yuan. Original straps use high-quality leather materials and are treated with professional craftsmanship, making them comfortable and durable to wear.

3. Crystal replacement service: The price for crystal replacement is 1,880 yuan. The crystal uses sapphire crystal glass material, featuring high hardness and high light transmittance, effectively protecting the dial.

4. Battery replacement service: The price for battery replacement is 380 yuan. Battery replacement is suitable for quartz watches, ensuring accurate timekeeping.

Due to different factors such as watch grade and model, complexity, craftsmanship, accessory materials, damage conditions, and service items, the repair and maintenance quotations for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the specific information of the watch, the current condition of the watch, and the service items required, so that an accurate service quotation can be provided for you.

IV. Official Warranty Policy

Omega officially provides a 2-year warranty service. The warranty scope covers movement functions and original accessories. The warranty period is calculated from the date of purchase, and users enjoy free repair services during the warranty period. The warranty policy applies to watches purchased through official channels. Watches purchased through non-official channels do not enjoy the same warranty service.

1. Warranty scope: Protection for the normal operation of movement functions and repair for quality issues of original accessories.

2. Warranty exceptions: Failures caused by human damage, accidents, or non-official repairs are not covered by the warranty.

3. Warranty process: Users can make an appointment for warranty service through the official hotline, and service center technicians will conduct testing and issue a repair plan.

V. Technical Standards and Equipment Environment

Omega's official after-sales service centers are equipped with advanced testing equipment and professional tools to ensure accurate and efficient repair processes. Main equipment includes:

1. Precision testing instruments: Used to detect core indicators such as watch timekeeping accuracy and water resistance.

2. Ultrasonic cleaning machines: Used for deep cleaning of movement components, removing oil stains and impurities.

3. Professional assembly tools: Ensure the precision of the movement assembly process and avoid damage to tiny parts.

4. Environmental control systems: Temperature and humidity inside the service center are strictly controlled to provide a stable environment for watch repair.

In terms of technical standards, Omega's official after-sales service strictly implements original factory specifications. All repair processes are operated by professionally trained technicians to ensure that every watch can be restored to factory condition. The equipment environment meets international standards, providing safe and reliable maintenance services for users' watches.

VI. Maintenance Knowledge and Daily Use Recommendations

Omega recommends that you have your watch professionally maintained every 2 to 3 years to keep it in optimal operating condition. In daily use, please note the following:

1. Water resistance: Regularly check the condition of the waterproof gaskets and avoid using the watch in hot water environments or under high