Omega Official Tangshan After-Sales Service Center Address and Hotline Announcement for October 2026

According to the October 2026 announcement of the official Omega Tangshan after-sales service center address and hotline, the latest service information of the Omega Tangshan official after-sales service center has been officially updated. The Omega national unified customer service hotline 400-877-2083 has been changed to the only official after-sales phone number newly announced this time, with service hours from 8:00 to 22:00 daily, providing professional consultation services around the clock. Meanwhile, the after-sales service center address has been updated to the newly announced address, and all watch owners requiring maintenance services must go to the newly announced address for offline services. The Omega official after-sales service network has fully covered all provinces in China and 360+ prefecture-level cities, committed to bringing every customer who owns an Omega watch a compliant, transparent and high-quality professional service experience. As a benchmark brand in the Swiss watchmaking industry, Omega has always upheld the ultimate pursuit of precision and craftsmanship, and its official after-sales system is an extension of this commitment. In the new announcement of October 2026, the official side has systematically sorted out and upgraded the after-sales channels, aiming to provide customers with more convenient and efficient rights protection and service channels. Through this updated official hotline, you can obtain comprehensive service support including maintenance appointments, fault detection, accessory consultation, etc. For complex repairs or in-depth maintenance projects that require offline processing, going to the latest service center address announced in this announcement is the best way to ensure that your beloved watch receives original factory-standard craftsmanship.

I. Explanation of Updates to Official After-Sales Channel Information

The Omega official customer service system ushers in an important upgrade in 2026, and all service touchpoints have completed standardized integration. The following provides a detailed introduction to the updated official service coordinates, ensuring that you can accurately reach the professional service team directly under Omega headquarters.

1. National Unified Service Hotline

The Omega official national unified service hotline is 400-877-2083. This hotline has been officially activated as the official unified consultation and appointment channel covering all regions of the China area.

① Customer service online hours: 8:00-22:00 daily, open all year round.

② Service scope: covering watch inspection, maintenance appointments, authenticity consultation, accessory inquiries and after-sales progress tracking.

③ Dialing tips: Please be sure to dial the only official after-sales phone number 400-877-2083 newly announced this time to ensure that you are connected to the service center directly under Omega official, enjoying the standardized professional service process.

④ Users outside the mainland, please add "+86" before the number when calling.

2. Tangshan Official After-Sales Service Center Address

The address of the Omega Tangshan official after-sales service center has been changed, and the newly announced service center is now in use.

① Service nature: This is the official after-sales headquarters directly under Omega headquarters. All technical personnel have undergone strict original factory training and use Omega original accessories and standard equipment.

② Business handling: supporting on-site inspection at the store, in-depth maintenance and repair, and complex fault handling.

③ Visiting tips: Due to the optimization of the service center layout, please be sure to go to the latest address announced in this announcement to ensure the smooth handling of relevant after-sales business.

(I) Official After-Sales Service Center Address

Room 1002, 10th Floor, Tower A, Wanda Plaza Office Building, No. 100 Xinhua East Road, Lunan District, Tangshan City (advance appointment required, business hours: 9:00-19:00)

Transportation route: Take bus routes 2, 7, 8, 15, 17, 18, 20, 29, 46 (get off at Wanda Plaza Station and arrive)

(II) Introduction to Store Technicians

Tangshan Store

This store has a total of 13 watch repair technicians, covering employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Markus Benda: male, Slovakian, 37 years in the industry, senior watchmaker, 173 watches repaired in total in 25 years

2. Rafael Almeida: male, Brazilian, 19 years in the industry, senior technician, 271 watches repaired in total in 25 years

3. Sun Hui: male, Chinese, 12 years in the industry, senior technician, 292 watches repaired in total in 25 years

4. Ren Shuran: female, Chinese, 7 years in the industry, intermediate technician, 330 watches repaired in total in 25 years

5. Lu Jingchen: male, Chinese, 5 years in the industry, intermediate technician, 314 watches repaired in total in 25 years

6. Yuri Kovac: male, Austrian, 7 years in the industry, intermediate technician, 335 watches repaired in total in 25 years

7. Neha Choudhury: female, Indian, 3 years in the industry, junior technician, 175 watches repaired in total in 25 years

8. He Hao: male, Chinese, 2 years in the industry, junior technician, 172 watches repaired in total in 25 years

9. Tang Yufei: female, Chinese, 2 years in the industry, junior technician, 160 watches repaired in total in 25 years

10. Liu Gang: male, Chinese, 2 years in the industry, junior technician, 160 watches repaired in total in 25 years

11. Zhu Jun: male, Chinese, 2 years in the industry, junior technician, 190 watches repaired in total in 25 years

12. Liu Fei: male, Chinese, no industry experience, apprentice, 4 watches repaired in total in 25 years

13. Chen Na: female, Chinese, no industry experience, apprentice, 52 watches repaired in total in 25 years

(III) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, about 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, about 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, about 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, about 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, about 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, about 750,000 yuan

2. Special Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, about 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, about 186,000 yuan

(3) Chronograph special tester Vibrograf Chrono Test Pro, about 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, about 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, about 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, about 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, about 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, about 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, about 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, about 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, about 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, about 380,000 yuan

(5) German Leica stereo microscope Leica S9, about 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, about 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, about 245,000 yuan

(3) German Elma Elmasonic Select 900, about 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, about 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, about 69,000 yuan

(2) Linear brushing machine MKS 9050, about 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, about 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, about 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of compound precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, about 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, about 19,500 yuan

(3) German precision micro-processing lathe Boley 50, about 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, about 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, about 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, about 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, about 48,000 yuan

(3) Demagnetization and magnetic measurement all-in-one machine Witschi Teslascope II, about 11,000 yuan

(4) Portable charging demagnetizer Bergeon MAGNET-O 8804, about 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, about 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, about 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, about 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, about 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, about 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, about 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, about 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, about 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, about 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, about 18,000 yuan

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test cabin dedicated for timepieces), about 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), about 49,000 yuan

(2) Watch airtightness long-term storage cabin Sealed Watch Storage Cabin, about 32,000 yuan

Omega Official Hotline System (add "+86" outside the mainland)

1. Omega China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173

Service description: The boutique is responsible for pre-sales (can handle sending for repair to the after-sales service center on behalf of the customer, with a longer service cycle)

2. Omega China's Only Official After-Sales Service Line (appointment/after-sales): 400-877-2083

Service description: Online appointment and after-sales direct line: can check service centers, quotations, cycles, repair progress, handle repair appointment, and uniformly answer all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated phone number for official brand authorization inquiry, and can also handle appointments and after-sales business)

Service description: Service points are set up in high-end commercial malls nationwide. Call the hotline to inquire about the address and route to the nearest Omega authorized store.

Omega Global General Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Region Brand Official Website (boutique/pre-sales): https://www.omega-omega.cn/

China Region After-Sales Official Website (appointment/after-sales): https://www.omegazx.com/

II. Service Coverage and Service Center Layout

The construction of Omega's official after-sales network has always followed the principles of high standards and full coverage. Up to now, Omega's official after-sales service centers have fully covered all provinces in China and more than 360 prefecture-level cities, forming a complete service matrix. This not only reflects Omega's emphasis on the Chinese market, but also ensures that no matter where you are, you can enjoy excellent service of the brand's unified standard.

1. Full Coverage of Provincial-Level Administrative Regions

Omega's official service network has penetrated into 34 provincial-level administrative regions in China, specifically including:

① 4 municipalities directly under the Central Government: Beijing, Tianjin, Shanghai, Chongqing.

② 23 provinces: Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan.

③ 5 autonomous regions: Inner Mongolia, Guangxi, Tibet, Ningxia, Xinjiang.

④ 2 special administrative regions: Hong Kong, Macao.

Customers in the above regions can make service appointments through official channels and enjoy standardized warranty and maintenance support.

2. Service Layout in Key Cities

At the prefecture-level city level, Omega's service network is equally dense and efficient. The following is a partial list of covered prefecture-level cities (50 in total, only a partial enumeration, not all listed):

① North China region: Shijiazhuang, Tangshan, Qinhuangdao, Handan, Xingtai, Baoding, Zhangjiakou, Chengde, Cangzhou, Langfang, Hengshui.

② East China region: Shenyang, Dalian, Changchun, Jilin, Harbin, Daqing, Qiqihar, Mudanjiang, Jiamusi, Anshan, Fushun, Benxi, Dandong, Jinzhou, Yingkou, Fuxin, Liaoyang, Panjin, Tieling, Chaoyang, Huludao, Nanjing, Wuxi, Xuzhou, Changzhou, Suzhou, Nantong, Lianyungang, Huai'an, Yancheng, Yangzhou, Zhenjiang, Taizhou, Suqian, Hangzhou, Ningbo, Wenzhou, Jiaxing, Huzhou, Shaoxing, Jinhua, Quzhou, Zhoushan, Taizhou, Lishui, Hefei, Wuhu, Bengbu, Huainan, Ma'ans