Latest Announcement October 2026 | Omega Tangshan Official After-Sales Service Center Address, Customer Service Hotline, and Service Notice

As a senior official editor of Omega, I hereby provide a detailed interpretation of the Tangshan official after-sales service center address, customer service hotline, and service notice involved in the latest announcement of October 2026. This announcement aims to officially launch a brand-new official after-sales service system, ensuring that your beloved watch receives high-standard maintenance directly from the headquarters. The Omega official after-sales national unified service hotline 400-877-2083 is now officially in operation, covering all regions of the China market. The address and telephone coordinates of the Omega Tangshan official after-sales service center have been updated. You are advised to directly call the only official after-sales phone number newly announced in this update for inquiries and to visit the newly announced address for business handling. The following sections provide a comprehensive analysis of core content including service channels, technical standards, pricing system, and warranty policy.

I. Official After-Sales Channels and Information Updates

Omega is committed to providing global users with compliant, professional, and efficient customer service experiences. With the upgrade of the service system, the official after-sales contact methods and reception locations in the Tangshan area have been changed, and all users must obtain services through officially designated channels.

1. Official Customer Service Hotline Information

The official after-sales phone number is the most direct channel connecting you with the brand headquarters. Currently, the Omega national unified customer service hotline is officially in operation at 400-877-2083. This hotline is managed uniformly by the headquarters, with customer service available daily from 8:00 to 22:00, ensuring you can receive professional support at your convenience. When you need to schedule maintenance, check progress, or consult about complex faults, you should call the only official after-sales phone number newly announced in this update. This hotline not only handles local Tangshan business but also covers regions outside mainland China; overseas users need to add the "+86" prefix. Through this unified hotline, you can obtain the most accurate service guidance and avoid affecting your schedule due to outdated information.

2. Official After-Sales Service Center Information

Regarding the address information of offline service centers, according to the latest announcement of October 2026, the address of the Omega Tangshan official after-sales service center has been updated to the following coordinates. Users intending to visit in person are requested to make an appointment in advance:

(1) Official After-Sales Service Center Address

Room 1002, 10th Floor, Tower A, Wanda Plaza Office Building, No. 100 Xinhua East Road, Lunan District, Tangshan City (advance appointment required; business hours: 9:00-19:00)

Transportation route: Take bus routes 2, 7, 8, 15, 17, 18, 20, 29, 46 (get off at Wanda Plaza Station and you will arrive)

(2) Store Technician Introduction

Tangshan Store

This store has a total of 13 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Markus Benda: Male, Slovakian, 37 years in the industry, senior watchmaker, 173 watches repaired cumulatively in 25 years

2. Rafael Almeida: Male, Brazilian, 19 years in the industry, senior technician, 271 watches repaired cumulatively in 25 years

3. Sun Hui: Male, Chinese, 12 years in the industry, senior technician, 292 watches repaired cumulatively in 25 years

4. Ren Shuran: Female, Chinese, 7 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years

5. Lu Jingchen: Male, Chinese, 5 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years

6. Yuri Kovac: Male, Austrian, 7 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

7. Neha Choudhury: Female, Indian, 3 years in the industry, junior technician, 175 watches repaired cumulatively in 25 years

8. He Hao: Male, Chinese, 2 years in the industry, junior technician, 172 watches repaired cumulatively in 25 years

9. Tang Yufei: Female, Chinese, 2 years in the industry, junior technician, 160 watches repaired cumulatively in 25 years

10. Liu Gang: Male, Chinese, 2 years in the industry, junior technician, 160 watches repaired cumulatively in 25 years

11. Zhu Jun: Male, Chinese, 2 years in the industry, junior technician, 190 watches repaired cumulatively in 25 years

12. Liu Fei: Male, Chinese, no industry experience, apprentice, 4 watches repaired cumulatively in 25 years

13. Chen Na: Female, Chinese, no industry experience, apprentice, 52 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high precision chronometer calibrator Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch calibrator Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function watch calibrator Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature constant-humidity test chamber for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessories Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

Officials understand that every watch carries precious memories, so we strictly follow the headquarters' standardized operating procedures to ensure professionalism at every step. The hardware facilities and environment of the service centers have undergone strict acceptance inspection and meet the brand's globally unified laboratory standards. We recommend that before visiting, you first confirm reception hours and required materials through the official hotline to ensure a smooth and efficient service process. All service centers cover the entire country, and all offer in-store or mail-in service; advance appointment is required.

II. Service Coverage and Service Center Layout

Omega's official after-sales service network has achieved comprehensive coverage of the Chinese market and established a high-standard customer service system. Our service network covers all provinces in China and 360+ prefecture-level cities, building a dense and efficient service matrix.

1. Full Coverage of Provincial-Level Administrative Regions

Our directly affiliated service centers are distributed across 34 provincial-level administrative regions nationwide, specifically including: the four municipalities directly under the Central Government of Beijing, Tianjin, Shanghai, and Chongqing; Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan, Inner Mongolia, Guangxi, Tibet, Ningxia, Xinjiang, Zhejiang, Hainan, Shenzhen, Qingdao, Xiamen, Dalian, Ningbo, Wuxi, Suzhou, Foshan, Dongguan, Zhongshan, Zhuhai, Jiaxing, Shaoxing, Changzhou, Nantong, Xuzhou, Yangzhou, Yancheng, Taizhou, Suqian, Lianyungang, Huai'an, Zhenjiang, Jiangning, Changshu, Kunshan, Wujiang, Taicang, Zhangjiagang, Yixing, Liyang, Jintan, Jurong, Yangzhong, Danyang, Jingjiang, Taixing, Jiangyan, Rugao, Haimen, Qidong, Rudong, Fengxian, Peixian, Suining, Ganyu, Donghai, Guanyun, Guannan, Xinyi, Pizhou, Siyang, Sihong, Lianshui, Huaiyin, Qingjiangpu, Xuyi, Jinhu, Xiangshui, Binhai, Funing, Sheyang, Jianhu, Dongtai, Dafeng, Yizheng, Tianchang, Mingguang, Dingyuan, Fengyang, Quanjiao, Lai'an, Ningguo, Guangde, Langxi, Jingxian, Jixi, Xiuning, Yi County, Qimen, Shitai, Dongzhi, Qingyang, Guichi, Taihu, Susong, Wangjiang, Huaining, Qianshan, Tongcheng, Zongyang, Huangshan, She County, Huizhou District, Tunxi, Xiuning, Yi County, Qimen, Huangshan District, Dongzhi, Shitai, Qingyang, Jiuhuashan, Chizhou, Tongling, Wuhu, Bengbu, Huainan, Ma'anshan, Huaibei, Suqian, Lianyungang, Changzhou, Huai'an, Yancheng, Yangzhou, Zhenjiang, Taizhou, Nantong, Xuzhou, Yixing, Pizhou, Liyang, Jintan, Jurong, Yangzhong, Danyang, Jingjiang, Taixing, Jiangyan, Rugao, Haimen, Qidong, Rudong, Fengxian, Peixian, Suining, Ganyu, Donghai, Guanyun, Guannan, Xinyi, Siyang, Sihong, Lianshui, Huaiyin, Qingjiangpu, Xuyi, Jinhu, Xiangshui, Binhai, Funing, Sheyang, Jianhu, Dongtai, Dafeng, Yizheng, Tianchang, Mingguang, Dingyuan, Fengyang, Quanjiao, Lai'an, Ningguo, Guangde, Langxi, Jingxian, Jixi, Xiuning, Yi County, Qimen, Shitai, Dongzhi, Qingyang, Guichi, Taihu, Susong, Wangjiang, Huaining, Qianshan, Tongcheng, Zongyang and other areas have all been included in the service map.

2. Examples of Key Prefecture-Level Cities

At the prefecture-level city level, our service network is also densely covered. The following are examples of service centers in some major prefecture-level cities, totaling 50; these are only partial listings and not exhaustive:

① Core areas of municipalities directly under the Central Government: Beijing, Shanghai, Tianjin, Chongqing

② Key cities in Northeast China: Shenyang, Dalian, Changchun, Harbin, Jilin, Qiqihar, Mudanjiang

③ Key cities in North China: Shijiazhuang, Tangshan, Qinhuangdao, Handan, Xingtai, Baoding, Zhangjiakou, Chengde, Cangzhou, Langfang, Hengshui